Privacy Policy
Last updated: January 2025
We care about your privacy — seriously.
This Privacy Policy explains what personal information we collect, how we use it, and what rights you have. We want you to understand exactly how your data is handled when you use our website and services.
At SyncNX.co (“we,” “us,” or “our”), protecting your personal information is a top priority. This Policy covers what data we collect from you, how we store and protect it, and when we might share it (spoiler: only when necessary). It also explains your choices — like how to access, update, or delete your information.
By using our website SyncNX.co (the “Website”) and any of our related products or services (together, the “Services”), you agree to this Privacy Policy. If you’re using our Services on behalf of a company or organization, you confirm that you have the authority to do so. If you don’t agree with any part of this Policy, please don’t use our Website or Services.
This Policy applies only to SyncNX.co and our Services — not to any other websites, companies, or people we don’t control or manage.
Automatic collection of information
When you visit our website, some basic information is automatically collected by our servers. This may include details like your IP address, browser type and version, operating system, language settings, the page you came from, the pages you visit on our site, how long you stay on them, what you search for, and the date and time of your visit.
We collect this data only to help us understand how people use our website and to detect any possible misuse or security issues. The information is analyzed in a general, statistical way and isn’t used to personally identify you or any other visitor.
Collection of personal information
You can browse and use most parts of our website without telling us who you are or sharing any personal details. However, if you want to use certain features — like creating an account, making a purchase, or filling out a form — we may need to ask for some basic personal information (for example, your name and email address).
We collect and store any information you choose to share with us directly. This may include:
- Account details (like username, user ID, and password)
- Contact info (like your email or phone number)
- Basic personal info (like your name or country)
- ID verification (for example, a copy of a government ID, when required)
- Location data (like your device’s approximate location)
You don’t have to provide this information — but if you choose not to, some parts of the website or certain features may not work for you.
If you’re unsure which details are required or optional, feel free to contact us anytime — we’ll be happy to help.
Privacy of children
We don’t knowingly collect any personal information from anyone under 18 years old. If you’re under 18, please don’t share any personal details on our website or through our services.
If you believe that a child under 18 has shared personal information with us, please contact us right away, and we’ll remove it as soon as possible.
We encourage parents and guardians to keep an eye on their kids’ online activity and make sure they understand not to share personal information without permission. Parents and guardians should always take care to guide their children on how to stay safe online.
Use and processing of collected information
When we collect and handle your personal information, our role depends on the situation. Sometimes we act as a “data controller” — meaning we decide why and how your information is used. Other times, we act as a “data processor” — meaning we handle your data only on your behalf and according to your instructions.
We are a data controller when we ask you to provide personal details that are needed for you to use our Website or Services. In these cases, we determine what data is collected and how it’s used — for example, to create your account or process your order.
We are a data processor when you submit or upload personal information through our Website or Services. In those situations, you are the one deciding what data to share and how it should be used — we simply process it based on your direction.
We may need to collect and use your personal information to provide our Website and Services, or to meet legal requirements. If you choose not to provide the requested information, some features or services may not be available to you.
We use collected information for purposes such as:
- Creating and managing user accounts
- Processing and fulfilling orders
- Delivering products or services
- Improving our products and services
- Sending important notices or updates
- Sharing marketing and promotional materials
- Responding to questions and providing support
- Collecting feedback and reviews
- Enhancing user experience
- Posting customer testimonials
- Showing relevant ads
- Managing contests or giveaways
- Enforcing our Terms and policies
- Protecting our users and systems from abuse
- Operating and maintaining the Website and Services
The way we process your personal information depends on how you interact with our Website and where you are located. We may process your data when:
- You give us your consent for a specific purpose
- It’s necessary to fulfill a contract or take steps before entering one
- We have a legal obligation to do so
- It’s required for public interest or official reasons
- It’s necessary for our legitimate business interests or those of a third party
We generally rely on your consent or the performance of a contract as our main legal grounds for processing personal data under GDPR.
In some cases, the law allows us to process your information unless you choose to opt out. If you ever have questions about why or how your data is processed — or which legal basis applies — feel free to contact us for clarification.
Managing Your Information
You can delete some of the personal information we have about you. What you can delete may change as our website and services evolve.
Even if you delete your information, we may still keep a copy of the original data for a limited time — for example, to meet our legal obligations, support our partners, or for other necessary business purposes described in this policy.
Disclosure of information
We may share some of your information with trusted partners who help us run our website and provide our services to you. These partners include our affiliates, contractors, and service providers (together called “Service Providers”).
We only work with Service Providers who follow privacy practices that match ours or who agree to protect your personal data just like we do.
We never sell or share your personally identifiable information with anyone outside our trusted partners. We also don’t share your data with unrelated third parties.
Our Service Providers can use your information only to perform the specific tasks we’ve hired them for or when required by law. They receive only the data needed to do their job and are not allowed to use or share it for their own marketing or any other purpose.
Retention of information
We keep your personal information only for as long as we need it — to follow the law, keep your account active, resolve issues, or enforce our agreements. In most cases, we don’t store your personal data for more than 3 months, unless the law requires us to keep it longer.
After you delete your account or once the retention period ends, your personal information will be permanently deleted.
We may still use aggregated or anonymized data that doesn’t personally identify you (for example, to improve our services or statistics).
Once your information is deleted, we can’t restore it or process requests like access, correction, or data transfer — because it no longer exists.
Transfer of information
Depending on where you live, your information might be transferred and stored in a country different from your own. We currently don’t transfer data outside the European Union (EU) or the European Economic Area (EEA).
If at any point your data needs to be transferred elsewhere, we’ll let you know here in this Privacy Policy. You can also contact us anytime if you have questions about how or where your information is stored.
Your Data Protection Rights (for EEA Residents)
If you live in the European Economic Area (EEA), you have special rights when it comes to your personal data. We do our best to give you control over your information — including the ability to view, update, limit, or delete it.
If you want to know what personal data we hold about you or want it removed from our systems, just reach out to us. Depending on your situation, you may have the following rights:
- Right to withdraw consent
If you’ve given us permission to use your personal data, you can take that permission back anytime. This won’t affect anything we did with your data before you withdrew consent.
- Right to access your data
You can ask whether we’re processing your data, what we’re doing with it, and get a copy of the personal information we have about you.
- Right to correct your data
You can check that your personal information is accurate and ask us to fix or update it. You can also ask us to add any missing details.
- Right to object to processing
You can object to how we use your data if we’re doing so based on reasons other than your consent (like legitimate business interests or public duties). If your data is used for direct marketing, you can stop that anytime without giving a reason.
- Right to restrict processing
In some cases, you can ask us to temporarily stop using your data — for example, if you believe it’s inaccurate, or you need it for legal reasons even though we no longer need it for processing.
- Right to delete your data (“right to be forgotten”)
You can ask us to delete your personal information when it’s no longer needed, when you’ve withdrawn consent, or when it’s been used unlawfully. Sometimes, however, we may have to keep certain data for legal reasons or to protect freedom of expression.
- Right to data portability
You can ask us to send you a copy of your personal data in a simple, machine-readable format. If possible, you can also request that we transfer it directly to another organization.
- Right to file a complaint
If you’re unhappy with how we handle your data, you can contact your local data protection authority in the EEA. We always recommend reaching out to us first so we can try to resolve the issue together.
California Privacy Rights
If you live in California, you have special privacy rights under the California Consumer Privacy Act (CCPA). This section explains what those rights mean for you.
As a California resident, you can:
- Ask us what information we collect and share.
Once per year, you can request details about the types of personal information we’ve collected and who we’ve shared it with.
- Ask us to delete your information.
You can request that we remove your personal data from our systems.
- Opt out of the sale of your information.
If we ever share or transfer personal information in exchange for value, you can choose to opt out.
If you’d like to make any of these requests, just contact us.
We’ll handle your request in line with the CCPA and will never treat you unfairly for exercising your rights.
How to Exercise Your Rights
If you want to use your privacy rights, just contact us using the details listed in this Privacy Policy.
Before we can process your request, we may need to confirm your identity. This helps us make sure we’re protecting your personal information. Please include enough information in your message so we can verify who you are — or, if someone is acting on your behalf, that they have your permission to do so.
If you’re sending the request through an authorized representative, we may ask for proof that you’ve given them legal permission (for example, a power of attorney or another written authorization).
Make sure to describe your request clearly and include enough details so we can understand it and respond properly. We won’t be able to share or change any personal information until we’ve confirmed your identity (or your representative’s authority) and verified that the information belongs to you.
Data Analytics
We use third-party analytics tools (like cookies and similar technologies) to understand how people use our Website and Services. These tools help us collect basic information — for example, how often visitors come to our site, which pages they view, and how long they stay.
We use this data to see what’s working well, fix issues, and make the experience better for everyone. The analytics tools don’t give us any personally identifiable information — we can’t see who you are. We also don’t link any of this data to individual users. It’s all used only for improving the site’s performance and usability.
Do Not Track Signals
Some web browsers include a “Do Not Track” (DNT) option that lets you tell websites you don’t want your online activity to be tracked.
in mind, “tracking” is different from simply collecting information about your visit. In this context, tracking means collecting personal data about users as they browse different websites over time.
Our Website and Services do not track visitors across other websites or over time. However, third-party websites or services that we link to may still track your browsing activity to personalize the content or ads they show you.
Advertisements
Sometimes, we show ads on our website. To make those ads more relevant, we may share general, non-personal information — like overall website trends or statistics — with our advertising partners. Don’t worry, we never share your personal details or anything that could identify you. In some cases, we use this general data to help display ads that are better matched to what our visitors might be interested in.
Transactional Emails
Our website automatically sends transactional emails whenever something important happens with your account — for example, when you create an account, place an order, or submit a support ticket.
We respect your privacy and keep your email address confidential. We never share it with anyone outside our service unless it’s necessary to send those emails through a trusted third-party provider, or as required by law.
All our emails follow the CAN-SPAM Act. Each email clearly shows who it’s from and includes an easy way to contact us.
If you ever want to stop receiving transactional emails, just reach out to our Customer Support team, and we’ll take care of it.
Marketing Emails
We may send you newsletters or marketing emails if you choose to sign up for them. You can unsubscribe anytime — no hard feelings.
We respect your privacy and keep your email address safe. We’ll never sell or share it with anyone, except when needed to send our emails through a trusted third-party service or as required by law.
All our emails follow the CAN-SPAM Act. That means every message clearly shows who it’s from and how you can reach us. Each email also includes a simple link to unsubscribe if you no longer want to hear from us.
Affiliate Links
Sometimes we use affiliate links on our website and in our services. This means that if you click on one of these links and make a purchase, we may earn a small commission — at no extra cost to you. These links help us recommend useful or related products and keep our website running. To track this, a small cookie may be placed in your browser.
Links to Other Websites
Our Website and Services may include links to other websites or online resources that we don’t own or control. Please note that we’re not responsible for how those sites handle your privacy or personal data. We recommend checking the privacy policy of any website you visit, especially when you leave our site and interact with a third-party service.
Information Security
We do our best to keep your information safe. The data you share with us is stored on secure servers and protected from unauthorized access, use, or disclosure. We use reasonable administrative, technical, and physical safeguards to protect your personal information from being accessed, changed, or shared without permission.
That said, no system is completely foolproof. Data sent over the Internet or wireless networks can never be 100% secure. By using our website and services, you understand that:
- There are limits to what anyone can control when it comes to online security.
- We can’t guarantee that your information will always stay fully private or untouched during transmission.
- Despite our best efforts, third parties might still try to intercept or tamper with data while it’s being sent.
Also, part of keeping your data safe depends on you. Please make sure your own device is secure and that you protect your passwords and login details.
Data Breach
If we learn that our Website or Services were compromised—or that your personal information was exposed because of hacking, fraud, or other outside activity—we will take reasonable steps to respond. This may include investigating the incident, reporting it, and working with law enforcement.
If the breach creates a reasonable risk of harm to you, or if the law requires, we will notify affected individuals. We’ll do this by posting a notice on the Website and by emailing you (if we have your email).
Changes and Updates
We may update this Privacy Policy or its terms at any time if needed. When we make changes, we’ll update the “Last updated” date at the bottom of this page. Sometimes, we may also let you know in other ways—like by email or another contact method you’ve shared with us.
Any new version of this Policy takes effect as soon as it’s posted here (unless we say otherwise). If you keep using our Website or Services after the new Policy goes into effect, that means you agree to the updated terms.
We’ll never use your personal information in a way that’s significantly different from what we told you when we first collected it—unless you give us permission.
Acceptance of This Policy
By using our website or any of our services, you confirm that you’ve read and understand this Privacy Policy. If you continue to browse, use our features, or share your information with us, it means you agree to the terms described here.
If you don’t agree with this Policy, please don’t use our website or services.
Contacting Us
If you have any questions about the information we collect or hold about you, want to use your privacy rights, or just have any concerns or feedback about this Privacy Policy — feel free to reach out to us using the form below:
We’ll do our best to respond quickly and resolve any issues. We always aim to handle your request as soon as possible and within the time limits required by data protection laws.
Social Media Features
Our website and services may include social media tools like Facebook, X (Twitter), or “Share This” buttons (collectively called “Social Media Features”).
These features might collect information such as your IP address, the page you’re visiting, and may use cookies so they work properly.
Some of these features are hosted by third-party providers, while others run directly on our site.
When you interact with them, your data is handled according to the privacy policy of the company that provides that feature.